Paytm Mobile Solutions — flight ticket refund issue

Address:	Bangalore, Karnataka, 560076
Website:	Paytm.com

Through paytm.com, i have booked international flight ticket for 3 members from coimbatore to doha via sharjah.
For 54225 rs for journey on 29th july.

The flight has been cancelled from the flight end on 25th july 2017 and air arabia intimated us to contact paytm for full refund on 27th july 2017.

I have attached air arabia cancellation email to paytm care and did watever has to be from my end.

Today is 16th of aug 2017, no proper response from paytm care

I have to rebook my flight, pay my credit card bill, have added credit card non
Payment penalty charges of around 5000.

Big loss for me and still no way for getting the amount back.

Please do the needful.
Paytm :
Order no is [protected]
Total amount :rs. 54225.9