| Address: | Ahmedabad, Gujarat, 382421 |
Dear mr. Vijay shekhar sharma,
This is very bad thing for paytm that a customer has to write to higher authority to solve the issue.
I am a regular paytm customer.
I ordered “fantasy india assorted kids scooter with bell “dated on 12 aug 2017 from my mobile app.
Order no. : #[protected]
Very next day (13 aug17) i got a call from a person (Who introduced himself as a paytm representative) from mobile number: +91 [protected] (Ratlam, madhya pradesh)
And he said me to cancel the order.
He also suggested to review other product (Product code: se-sc-01) and forced me to place for that.
But i didn’t cancel my order.
He again called me (16 aug 17) and again ask for cancelled the product and review other product (Product code: se-sc-04) and forced me to place for that.
But i didn’t cancel my order.
I also got sms regarding product code se-sc-01 of from number: +91 [protected] and product code se-sc-04 from number [protected] for review this product and to place order.
Finally i got my parcel date on 22 aug 2017 from ecom express and i am very much surprized to see it. The parcel weight is just of 480 gm.
An average scooter weight for kids should be minimum of 3 to 4 kg. And i am sure that i was cheated.
I opened the parcel and i am very feel bad after seen it, there were some thermocol waste pieces in the parcel.
This is fraud from paytm and this is very disappointed.
I went to my mobile paytm app and try to rise a claim for this fraud.
But there is no option (Of product box is empty) for return the product.
So i was little worried about to rise a claim for selection of option.
Finally i call customer call centre on [protected] and [protected]
But i can’t get your customer care executive on call and just listing a auto generated voice mail of “ we are currently experiencing heavy traffic on this number, please call after some times.”
I tried to call at late night as well as early morning and face same issue to contacting the paytm customer care executive.
This is very painful for a regular customer.
Pease contact me and do needful
Tarang kathrotia
+91 [protected]
Tarang. [protected]@gmil.com
Was this information helpful?
Post your Comment