Paytm Mobile Solutions — Hotel booking cancel and refund the money.

Address:	Pune, Maharashtra, 422004
Website:	Paytm

I have booked the hotel on paytm for 2 days 1500 rs per day to 8th Jan 17. When I checked in the hotel name - Basera inn, but room was so congested so I immediately call to paytm care ([protected]) inform them and send the photos of hotel as per their demand and told to left the hotel immediately so I left it.
After that I got complaints id[protected] from paytm on 10 Jan 17 . After that I requested them to refund my money and for that I took follow up by mail 2-3 times or by phone 8 -9 times but till date I m not getting refund the my amt.
Paytm also give confirmation on mail to refund the money on 21st Jan but till date not getting the money refund.

So pls help me.