[Resolved]  Paytm Mobile Solutions — i added money to paytm wallet buy paytm gift voucher purchase

Address:

Pune, Maharashtra

Today on 16th feb 2018 at 2:30 o'clock.
I added 20k rs. To paytm wallet using correct option but after completion of transaction i see my money gets added in paytm gift voucher balanced.
I was shocked with such thing because during transaction there is no such information where it was mentioned that your money will get added to gift voucher.
So to check this, again i tried to add 5k rs. To wallet but then also same thing is happened with me.

So i called customer care, almost after 1/2 hr waiting they answered my call, so i explained my case so they told me paytm policy is changed, we will transfer gift voucher money to your wallet as it was not mention during transaction also didn't get this information through email or sms, so call center agent created a case for me and told me to wait 2 to 3 days.

Also, before changing this policy paytm should have been update their app and ui interface to provide this information while transaction. Because right now also it allowing transaction to add balance in wallet and after completion of transaction we see money gets added into gift voucher.

Now i'm waiting for resolution on this.

Agent name: ankit
Case no: 52382275
Transaction id for 20k: [protected]
Transaction id for 5k: [protected]