Paytm Mobile Solutions — i have bought galaxy s8 on 10, 000 cash back off and yet cashback is not credit

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Hello, my name is hardip chaudhaty and i have bought galaxy s8 from paytm mall offering cashback of 10, 000 and yet cashback is not credited into my wallet and my limit is not complete means the limit is 20, 000 per month n i barely used 3, 000 my order id. Is - [protected]. The mesaage shows that the cashback will credit into paytm wallet within 10-12 days and here i am, my product is delivered yet the i am facing problem with cashback with a huge amount of 10, 000