[Resolved]  Paytm Mobile Solutions — I haven't received any refund

Booking id:[protected], I had booked a flight ticket from paytm and had to cancel my booking due to some circumstances and till now I haven't received my refund and when I call paytm they tell me to contact my bank (SBI)customer care and when I contact my bank they tell me to contact paytm and this has been going on for many days now. paytm is unable to give me transaction id for the refund which the bank demands all the time and when I ask paytm for the ID they say that there is no ID and have already refunded the money to my bank but I haven't received it yet and I have raised many complaints on the paytm app but after few minutes it shows that my problem has been solved even though when it is not.
And all the queries are shown as solved in the app and there is no open queries or problems in the app all are shown as solved no matter how many times I contact paytm all they say is your money is refunded .