Paytm Mobile Solutions — illegally charging money

Address:

New Delhi, Delhi, 110088

Hello Sir/Mam
It is hereby brought to your notice that i treid to check flight from bhuneswar to delhi for 11 May 2019. I was just trying to check out price and availabilty in the flight and it is further brought to your notice that to fulfill your illegal means and wants the same was selected and booked through paytm postpaid method which was illegal used by you to earn and make consumer suffer and extract high earn money of consumer. I duly brought it to your notice by calling on customer number telling them what really happened and requested them to clarify and cancel the same and informed them that i stay in delhi and i cant board the flight. In reply i was informed to travel to bhuneswar just to board the flight and that they wont help in anyway and i have to travel all over to bhuneswar and board the flight. I further offered them to pay extra but to change the first name of the passenger which was also refused and i was forced to cancel the flight ticket by your executive I have bought the same issue to your notice many times previously on call and message and raised various queries previously. Lastly i received a call on 6 May 2019 from you and i again raised query about same issue which went inaswered any of my query was not answered. It is now brought to your notice again.

I have already being obliged to brought it to your notice many times in past on call or by generating complaints on call, app and e-mail but no action has taken place.

Kindly do the needful because a consumer is not liable or forced to pay for illegal acts of company. It is a wrong/illegal way to extract money from consumer and consumer is not liable to pay for illegal acts and i always tried to resolve the issue on my bonafide but you didn't stop your malafide acts here only and daily torture and harass me mentally. You are requested to stop during your illegal acts and harass/torture consumer metally.

Thanking You