Paytm Mobile Solutions — Imposing higher amount of late fee not listening to customers grievances

Hi this has to be brought to the notice that paytm is running a scam and exploiting consumers interests. They have just given me a limit of 2K for paytm postpaid service and I have been making all my payments on time while they never gave me an option for auto debit because they seem to be so cunning to impose late fees on customers. I had my postpaid bill payment manually on 8 Jan 2023 2070 Rs. While they had an issue with their app hence I couldn't make the bill payment on 7 Jan 2023. This shows they are charging so much for late fee in order to just provide you 2K credit limit.

I would like to highlight this case to concerned authority so that other people can protect themselves from being victim of this money trap. They don't have any customers service also