Paytm Mobile Solutions — insurance

Website:

www.paytm.com

I had booked a flight ticket. The travel insurance box is checked by default and i have not observed it and rs 250 was deducted for the same. On calling paytm they refused to cancel it. The response is that their app is configured to cheat a customer and forcibly sell insurance. The customer must be given the option of deciding if he wants insurance or not. At this rate they can configure their app to sell anything and tell the customer that he ought to be careful. Under the irda regulations it is prohibited to sell forcibly. Their website does not provide a redress mechanism nor is there any email to register a complaint. I need to cancel my travel insurance and get a refund