Paytm Mobile Solutions — jio recharge still showing status as processing.

Address:

Kannur, Kerala

Respected sir/mam,
I recharged my jio number with the rs.399 offer on 10/11/2017 at 10:19pm. But the recharge is still not successful. It's still showing processing. The amount has been deducted from my bank account. The transaction was via net banking. And still the recharge hasn't been done.
I'd like to request a refund as soon as possible.
Immediate action is requested.