Paytm Mobile Solutions — kyc person is not sent

Address:

560066

Since Govt has made KYC mandate for wallet money.
i checked how to do KYC in paytm.

i got two options
1) try at paytm centers for KYC.
2) call the person at home for KYC

when i went KYC center the person was asking for money for doing KYC.
i raised a complain in paytm but still i can see the same center in the list.

when i tried the second option, i am still waiting for the person to come.
and my money is locked in paytm.

not sure how to proceed for the same.