Paytm Mobile Solutions — mobile bill paid via paytm

Address:

411040

On 31st march 2017 made a payment of mobile bill to idea cellular for rs 1500 by paytm. The amount is debited from my bank account but not credited to idea cellular. I have been trying to trace it since long but there is no one who is answering any call. It shows medr/paytm mobile/836480 in my bank passbook. Please clarify asap. There are numbers on website but all are useless. No one ever responds and most of them don't get connected. Is the company fake or totally irresponsible.