Paytm Mobile Solutions — Money debited but not reflecting paytm wallet

Address:

Pune, Maharashtra, 411014

On 11 January at 8.06 pm amount of 5000RS was deducted from my bank of maharashtra account(acc no-[protected]) duringt add money tranfer but didnt got tranfered to the pattym wallet and i receiveced a messages that your amount will be refunded in 48 hours but it didnt happened .I have tried to contact customer care no. The reponse i got was the server is down and within 7 days the money will be refunded but untill today the money is not refunded being a college student the amount is huge for me .Plz try take my request into consideration name- vinayak marathe.
Transaction ID-[protected]