Paytm Mobile Solutions — Money debited from paytm but not credited to merchant

Address:	Gurgaon, Haryana, 122001
Website:	www.paytm.com

I have made purchase at local merchant shop of rs. 39/- on dated 9.12.2016 and on same day also receive rs. 20/- from my friend's paytm wallet, however, today on dated 12.12.2016 when i did again visited to merchant shop than he inform me that rs. 39/- didn't credited in his account.

For clarity the transaction details of 9.12.2016 is following

Amount at my paytm wallet before any transaction made : 500

Money paid to merchant: 500 - 39 = 461

Money received from my friend's paytm wallet : 461 + 20= 481

As of now my paytm wallet passbook is reflecting as rs. 481, however, surprising facts is that my passbook is not showing any of transactions made on dated 9.12.2016 (As listed above). Hence, now merchant is asking to pay him rs. 39/- as cash. When all transactions did successfully on dated 9.12.2016 and my wallet balance also reflecting that than why the payment was not made to merchant despite passing 3 days and i couldn't claim that the payment was made since my passbook doesn't reflecting any such transaction.

Please do needful to resolve the matter otherwise unnecessarily i have to made rs. 39/- to merchant.

Navneet
Email id: [protected]@yahoo.com
[protected]