Paytm Mobile Solutions — Money deducted from bank but neither transferred to account nor to wallet

Address:	600028
Website:	Paytm

I have made a transaction of 3031 rs on 23 Nov amd money was deducted from my bank but never reached the account nor the wallet.again I made a second transaction of same amount but this time also money was deducted frm bank and it was successful. Now my question is where is the first transaction money which was unsuccessful by the paytm but money was deducted. As per the suggestion of paytm staff i had checked with my local bank but they told me to contact the merchant but the merchant i.e. paytm is not at all bothered.
I have checked the mails by other customers also and most of them have the same problem.when you guys receive a complaint of same nature then you should take strict action to rectify the problem and incase of money laundering by customers then you can cross check their transaction details in paytm and also on demand we can show you the pos transaction from the bank.
I hope the top management officials will definitely take care and sort this out.
My order id [protected]