[Resolved] Paytm Mobile Solutions — Money deducted from my account but not paid to the receiver

suhaas27

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110091
Website:	paytm.com

On 17th May, I sent INR 5000 to a person from whom I had bought a cooler. The 'passbook' page in my Paytm app shows that the paytm attempted the transaction twice but failed. Then it tried the third time and my money was successfully sent. I have the order id: QRC22D7ED10FED8FAB. The successful transaction doesn't appear in the merchant's phone, the two failed transactions appear in his phone, but the third successful transaction doesn't appear in his app. I wrote to paytm about it and called. Haven't got a response from the team yet. I request a refund from paytm so that I can pay the person. Or that paytm pay the merchant on my behalf for the same amount so that it can be settled.

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May 30, 2017

Complaint marked as Resolved

Paytm swiftly acted to verify my payments and resolved it within a day.

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Comments

Veeramani Veeramani

from Attur, Tamil Nadu

Kindly arrange your Tamil language speak customer support executive.. I need my transaction history clarification.. I don't understand English or Hindi.. Pls call me Tamil caller

Guriya Choudhary

from Dhanbad, Jharkhand

Hello.. I have booked a ticket online from irctc using net banking as payment option.. . The amount has been deducted from my account but the ticket was not booked.. How i'll get the refund?