Paytm Mobile Solutions — Money not refunded from paytm by using paytm gateway

Dear sir/mam,

I use paytm transaction get way for booking go air ticket on 23rd may 2017. But the transaction failed. Ticket booking amount got deducted from my axis bank account. Informed the matter to paytm executives by mail but still date deducted money not refunded. Paytm query no 30323963 & case no - u4gqbp given for reference.
Plz do needful.

Regards
Pronoy kumar mondal.