Paytm Mobile Solutions — Money not refunded to my Bank for a month PAYTM

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

PAYTM Swindling Subscribers
On 30 December 2016 my add money transaction failed and though a sum of Rs 1000/ was deducted from my IOB account it never got credited to my PAYTM passbook .
I got a message from PAYTM that my bank has confirmed the payment and the same will be repaid back to the bank. Order No. [protected] was quoted in the message dated 30 dec 2016.
I get another message 3 days later that 1000/ has been refunded to my Bank reference 74766516365652732928321. Now three weeks have passed from that message and the money has yet to come to the bank.
My bank IOB confirms that a lot of such cases are pending with them and the money has not been forthcoming from PAYTM for the refund.
In the bargain as a customer I am mentally harassed and feel bad in associating with the cashless India mission. We have gone from Happy new year to Republic day and the issue is still pending with PAYTM.