Paytm Mobile Solutions — My balance not come in my bank account

Address:

122001

I have do a rechrge from paytm it was failed then my refund come in my account i send it to my bank account but it can not be completed. i talk 2 paytm custmer care they say we refund that but today i also check my account not detected in my account italk to my pnb custmer care they say paytm not given any amount. my balance cut on date[protected] and today is[protected]. plz solve my problem