[Resolved]  Paytm Mobile Solutions — neither I am getting any response nor my money transferred to bank by paytm : so placing a complaint to investigate about the refund

Address:

712232

Dear Sir/Madam,

I ordered a product bearing Order No.[protected] Ordered On 22 Jul, 2017 11:21 pm where I returned the product and suppose to get refund of Rs. 349 from Paytm.

As PAYTM customer care given a ARN/RRN number 74766517209729180678166 as a refund ID, which is invalid/FAKE as confirmed by ICICI Bank. And nothing credited to my ICICI bank from Paytm.
I have checked with ICICI bank where by mail they confirmed this ARN/RRN number 74766517209729180678166 is FAKE and nothing credited to my account from PAYTM.

My account details:
Account Number:[protected], Branch : Nungambakkam -6400034, Chennai, IFSC Code: ICIC0000009

My PAYTM details:
Email ID [protected]@yahoo.com
Mobile Number [protected]

Neither I am getting any response Nor my money transferred to Bank by PAYTM.

Now please let me inform what to do next to get back my money?

So finally I am placing a complaint in consumer forum and authority to investigate about the refund.

Thanking you,
Santanu Deb
[protected]