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On 23rd Jan, 17 I made a payment of Rs. 1200/- towards GoAir Airlines seat booking fee. I selected the option of Paytm payment and entered my Axis Bank debit card details but the transaction failed. Then I used my Indusind debit card and the payment was successfull.
But later, I received notification from Axis bank saying my account was debited INR 1200.00 on[protected]:01:07 giving info Info: PUR/PAYTM/NOIDA/PAYTM/Seq No 920850. Also, another message from paytm said "Your bank just confirmed a successful payment of Rs. 1200/- on Paytm against order ID 5ZYUJI. We will refund the money incase the order is cancelled".
I has been 7 days now I am waiting for the refund on the failed transaction but so far nothing yet. I tried calling paytm customer care but I only get ivr options over and over, no human respond. I already sent a complaint from their portal but no response so far. I request you to kindly look into the issue and resolve it soon. Thank you Was this information helpful? | 
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