Paytm Mobile Solutions — no response from customer care please respond

Address:	795138
Website:	paytm

I have ordered an ipad from paytm bearing order no. [protected] for rs.26189/- from teletronics bangalore on 11-08-17. Any information regarding shipping of the article is not given till today[protected]. I have cancelled it today in the morning but in the paytm application "cancellation pending" "seller has shipped the item" is displayed.in this regard, i have decided to take the item if dispatched so i asked for the shipping details through query nos are 35847281 and 35836727 but not responding. I am very unsatisfied with paytm regarding customer supportof paytm. At least i want to be informed. The refund is not completed and i didn't get any sms or email regarding this also. Trying to call the customer care nos but in vain. Please help me