Paytm Mobile Solutions — Non payment of refund

Address:	400104
Website:	Www.paytm.com

ORDER no.[protected]
ordered a mobile phone .However after 8 days of placing the order the same was cancelled by seller without stating the reason for the same.
Called paytm customer care several time however the only answere they give is ur refund is under process and soon it will be refunded.Its been 20 days since the payment has been made neither i got my product nor did i recieve my hard earn money back.

Point of concern

1.When the order is cancelled by seller why do buyer suffer ???

2.And if the refund is dew y does it take time to refund ot back when the customer isnt at default??

3.Lacuna in the system

to paytm office bearers

"your valuation does not increases by the funds uall raise...
It increases by, the more happy & satisfied your customer stays..."