Paytm Mobile Solutions — non receipt of money

Address:

Krishna, Andhra Pradesh, 521201

Myself being a small tutor recently created a paytm merchant account. Asked my students transferred to my paytm account. They did transfer on dtd[protected]. Also got a confirmation that the money will be credited into my bank with 1 working day. Waited till[protected], hoping that money will be credited to bank account. Not credited, frustrated called them, but no response. They themselves aren't aware whats wrong. Not even able to initiate the refund. So irritating. If yu block the amount like that, how could i even survive?
The worst service ever and call themselves as most sincere.
Settlement ref no:[protected]
Order id[protected]