Paytm Mobile Solutions — Non receipt of refund as Jet Airways closed operations in 2019

We had booked Jet Airways ticket on 07/01/2019 through PayTM under booking reference no. Booking id:[protected] and Jet Airways closed operations. Since then we have been chasing PayTM for refund and till date there is no response from them. There was a time when Jet Airways were refunding but PayTM did not initiate refund and amount involved is
Rs 24, 460/-. Inspite of repeated reminders they have not been responding or updating as to when I'll get my refund