Paytm Mobile Solutions — not able to return the order

Address:

122002

I am not able to return a product as the status for the same has not been updated. Under the return policy the product can be delivered only within 7 days. Please resolve this asap.in case paytm is not able to resolve the same within the stipulated time (1-2 days at max.) i want my whole money to be refunded to my account as this is a bug from paytm's side.