Paytm Mobile Solutions — not credit amount to my saving account

Address:

Mumbai City, Maharashtra, 400102

Hi i m paytm merchant
My account number [protected].
My order no. [protected]
And order no.[protected].
Cc transaction no. [protected]
Transation date 25th march 2018
Amount 5000 +5000 =10000
Please solve my problem
I called my bank he told me he is not able to solve my complain
So pls solve problem
Otherwise i will file a cause to consumer court