Paytm Mobile Solutions — not refunding my amount back

Website:

paytm.com

I have tried to add 500 in my paytm wallet(mobile [protected]) using UPI through TEZ app. Instead of paying through proceed option. I directly sent money to paytm upi address. Amount debited from my account. It is credited directly to paytm upi address "paytm.[protected]@axisbank. They are not returning my 500rs.

Paytm orderId is [protected]

UPI transaction ID is[protected].