Paytm Mobile Solutions — nutribullet mixer (magic bullet)

Website:

Paytm.com

I had ordered a nutribullet (Magic bullet) mixer from paytm in february 2017. On the very first usage of one of the blades the rubber washer ring got entangled in the blades and broke. But i didn't pay attention as the other blades was working fine and i proceeded to use it. I started facing minor leakage issues in which some of the liquid from inside the grinding cup would leak down into the machine.in november 2017, while the product was still under its certified 12 month warranty, i complained to nutri bullet india who on check-in the product invoice said that it's not a nutribullet product but in all probability a fake as the seller mentioned on the invoice was not a company authorised retailer. When i mentioned the same to paytm they got me the sellers contact details. When i contacted the seller, they said that the warranty was only for 6 months and then they stopped taking my calls. Paytm has been stretching this issue since over 1.5 months in which we have exchanged over 35 emails and numerous calls. They keep assuring me a resolution but neither do they provide one not do they mention a deadline. I believe they are just wasting time till february when the warranty actually expires.
I am attaching the letter from nutribullet india in which they clearly mention that the product i have is not their own.
Paytm should take responsibility and compensate for this harassment.