[Resolved]  Paytm Mobile Solutions — old and damaged product received and no support from paytm

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytmmall.com

I have ordered home theatre from paytm mall. Order was received on 9th of october. During unboxing i observed that product is not sealed properly and it may have opened earlier. When i opened all product i was surprised to know that it is a used product.
1. Player was cleaned as i can see traces of wet cleaning material, dirt was present in all cavities.
2. Clip of speaker was damaged.
3. Product was packed again as all packing was loosed.
4. Few of the wire packing was missing.

Now right away i started calling paytm but as everyone know it is very difficult to get through paytm customer care. I waited for almost 1 hour but couldn't get through the call center. Right next day in the morning i have called again and they have initiated return request. Now since then i am email them and calling them almost everyday and till now there is no resolution from them every time they say that they working on the issue and it will be resolved soon. But the soon is never coming since last 8 days. There is no timeline by when the issue will be resolved, their is no clear policy on what they will be doing. They only say we are working and one only line is quoted by everyone.
It has been so frustrating since i have bough the product i have no clear date by when the product will be picker and my money will be refunded. I have invested so much time in following it up and so far no support has been provided to me.

I have paid so much money to them and now have nothing in my plate.

My order number - [protected]
Complain number[protected]