Paytm Mobile Solutions — Online order - hp 13-d014tu (P4y42pa#acj)

Address:	Gurgaon, Haryana, 401107
Website:	paytm.com

On 9th May, 2016, I saw a laptop (HP 13-D014TU) being offered at a discounted price and that caught my interest as the current market value of the product was approximately 75, 000 INR and i brought making necessary payment.

Order was successfully generated (Order # [protected])
Amount Paid: 35, 089 (34, 990 +99 Shipping Charges)

Events on the below dated:

11th May 2017 - I had raised a concern regarding the shipping of the product and i did received an email response that they are following up with the seller on the same. I had responded on the email that I need the delivery of the item and no refunds needs to be processed and in case of that kindly contact me prior of making refund.

13th May 2017 - I had again raised a concern regarding the shipping of the product and i did receive an email and also received a call from the representative stating that the order will be delivered.

15th May 2017 - I received an email stating that order has been cancelled by the seller and the refund has been initiated without me being contacted via phone [emphasis added]

Now my only concern is when I have entered into an obligatory contract of making the payment I made the payment and confirmed the order so now why the seller (PayTM) does is not fulfill his part of obligation by delivering the product which he is obliged to do.

I also might not be aware but there would be many consumers facing this issue and further to this I already have been treated in the past for one more order which the seller did not fulfill. [Emphasis added]

Here I would like to use the word “Cheating” in specific that the PayTM (seller) is doing as when he feels like the order is generating a loss to him he would go ahead and cancel the same.

I would insist PayTM to fulfill its obligation by delivering the item per the Order # [protected] at the earliest.

And I would also to inform that I would just not sit back this time and will take this issue with the highest authority in the country as I believe every voice is heard and will be answered.

Kind Regards,
Anil Chaudary
(91) [protected]