Paytm Mobile Solutions — order id: [protected] (order not received)

Address:Thane, Maharashtra, 421202

I ordered 1 item on 9-may-2019. But the status of my order was updated to "shipped" on 12-may-2019.
After inquiring them they made lame excuses. Also amount have been deducted from my account. When i called customer care then they never replied to me. Also on 15-may-2019 morning i called to custmor care. But day i didnt received call from the courier boy.

Order id - [protected]
Order name - hp lapop
Ordered on - 9-may-2019
Amount - 38850
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Otp limit error paytm."oops ! you have reached otp limit.please raise query at paytm.com ...

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