Paytm Mobile Solutions — order is still processing for past 48 hrs

Recharge done using paytm app on jio no. Its still shows processing. Customer care also no response. Sended several messages to 24/7 support on paytm. They keep on repeating by replying same answer. Cancel the order in app or web based paytm. But cancel tab is not there in both app and web based paytm. Such a worst service. Playing with customers money. We paid and running here and there to solve our issue. Paytm should banned. When there is no proper service then why they in service. Its totally cheating.