Hello Team,
Hello Team,
Please help me out with the torture that paytm/paytm mall is doing to me.
1: I placed an order for MI Redmi Note 5 Pro 6 GB/64 GB Gold on 29 th oct 2018 ( Cash on delivery)
2: the seller shipped me a used phone with broken seal and in the box all i recieved was a phone and charger ( Missing: warrenty card, user manual etc )
3: so i returened that phone and ordered a new one
4: For the new order i placed with paytm mall the seller shipped me a Red colour phone so i returned that as well
5: i was waiting for a gold colour phone from the seller and the prices for the phone increased by 3k from what i ordered
6: considering that Paytm messaged me about the new order that the seller doesnt have this phone in stock and he that they will cancel this order .
7: and they cancelled that order and asked me to wait for the refund which i recieved after 10 days .
8: however the orgnal order is still not refunded by paytm, they are just asking me to fill up the bank details again and again and asking me to wait for 14 working days ( Excluding saturday & Sunday & Goverment holidays )
9: i also waited for that long after filling up the bank details on ( 7th Nov{3 times}, 12th Nov {1}, 15th nov {Once}, 19th Nov{once, and 26 th Nov (once).
10: having done all of this i have been calling and speaking to the useless customer service and there supervisors every day with no results and they just asking me to wait .
11: i have had sever emails from PAYTM asking me to wait to get refunded and every time i have asked them to check the staus of refund they have either asked me to fill up the goole form with bank details or wait for 14 working days .
12: I am in stress and not sure who can help me with this issue as they have been harresing me since last month with my payments stuck i dont even have a phone and also my money is gone
Requesting you to please help me out with this issue ASAP.
Thanks
Ashish
[protected]@yahoo.com
Order No. [protected] Placed on 29 October 2018 3:10 am -MI Redmi Note 5 Pro 6 GB/64 GB Gold
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