Paytm Mobile Solutions — order not received and marked delivered

Address:

122018

Hi,

I had placed a order with id [protected] which was a international product. I checked the status of my order today and it is marked delivered even order has not been delivered to me. I contacted paytm.com customer care and they refused to process my complaint. I am looking for money back if order can't be delivered to me. I checked with person for the order delivery but it is not delivered to any one.

Order id : [protected]
Item id : [protected]
Awb number for gati international :[protected]

Thank you