Paytm Mobile Solutions — order number [protected] movie pass not working as per terms & conditions still not getting cancelled or validity extension or refund of my money

Address:	122004
Website:	paytm.com

I purchased a movie pass on 28th october for watching movies in my nearest cinema hall. Its a pass for Rs 1600 for 4 movies and 2 people. After purchasing pass, I tried booking movie through it in INOX cinemas and it says this pass is not applicable on this cinema. I particularly purchased it for this and nothing like this mentioned in its terms & conditions. After that I tried connecting to customer care few times but they are saying, This pass can't be cancelled as per terms of this pass. Its validity can't be extended as per policy etc etc. How come you are not following one condition and wasting my money because of other conditions of same pass. This should not be done. Totally lost my faith in paytm due to this incident. attaching screenshot of pass terms & conditions and error coming while booking for my nearest cinema. I need my money back or else atleast validity of pass to be extended to 1-2 months.