Paytm Mobile Solutions — pathetic customer service by paytm

This is to bring to your notice that i have been harassed by paytm customer support in all senses. I have raised a ticket with paytm through the paytm application ticket number[protected]. I have been waiting for a reply from pytm from last 15 days and no body is bothered to reply to the query an ticket has been left open without any solution, even after repeated reminders nobody is helping me out. After loosing my patience i finally called paytm customer care number yesterday and tried getting a solution for my query and it turned out to be a nightmare again because the girl i spoke to did not know what she was doing and had no sense of handling the call, i asked to speak to her supervisor and i was told that supervisor is busy and can not talk right now, i waited for 30 minutes on ivr to speak to the supervisor and no supervisor came on phone. Is paytm customer support supervisors so busy that they don't have time to speak to customer either, finally i hung up because i could not wait any longer on phone. I called back again this morning and same story happened again. The girl i spoke to did not help me at all and i was again not made to speak to a senior person to whom i can explain my issue and get a solution for such a pity query i have raised. I think paytm has taken an oath to harass customers and i am not holding back now from taking this to consumer forum now. Really pathetic and unsatisfactory services by paytm.