Paytm Mobile Solutions — Payment stuck still not received

Website:

paytm.com

The payment of 25000 INR was made on 26 February 2022.
The amount debited from sender's account but we still haven't received it.
We have contacted PayTM Several times regarding the same but no solution has been provided by them, as they keep saying Transaction reference isn't avaiable however we have provided all the available information on the same.
Request you to help us getting the amount credited in our account.
If any document or proof is required from our side we can share that on mail as it is highly confidential.

Thanks & Regards!