Paytm Mobile Solutions — paytm bus booking refund denied

Address:	Palakkad, Kerala, 679554
Website:	Paytm.com

I booked a bus ticket for 16th of auguest 2018 and then the bus got cancelled, and i got a sms, refund amount :900 rs, and then i also went to their app and pressed 'bus got cancelled'

And then i waited for many days and i thought i will get refund soon, and then i mssaged them through query and they are saying my refund is denied because i took more than 15 days to message them

And then in query they told, you are valued customer, we will give you the refund back and then they never responded too

Booking id -[protected]