Paytm Mobile Solutions — Paytm Genie Contest - Fraud

I've spent money for Paytm Genie Contest. Terms and conditions said the amount we spent will be refunded within 7 days. After that time, contracted customer service after huge struggle and they informed me to wait for 30 days. The struggle to contact them is such a huge hassle. They don't have email ID, proper communication chat forum or direct easy line to talk to live agent. It's worst Paytm is not taking care of these issues. Refund is still pending. Kindly help on this issue.