Paytm Mobile Solutions — Paytm holding my money since last 7 days

Address:

Darjeeling, West Bengal, 734005

Its to bring notice of consumer who are trying to recharge using paytm. It has 7 out of 10 send to bank account transactions failed and showing pending for long time. No doubt they can earn huge money out of interest by holding your money even for 1 day. 16 th december 2016 i will send 1000 rupee to my brothers account by using paytm wallet but still the amount not credited in my brothers account. And now paytm shows my transaction was pending since 16 dec'16 six days already spent but transaction still showing pending. After that i will trying to contact with paytm care but i did not connect with them directly because they don't have any customer care like telecoms has. More than 10 time i will send emails to [protected]@paytm.com but no body replied even no body reply me on twitter as well. Already more then 15 twit i posted on their official paytm account but still no body address my concern. How embarrassing is it.
I have some case number please find below for your reference.

Wallet txn id [protected]
Paytm care case nbr[protected]
Contact email [protected]@hotmail.com
Paytm wallet nbr - [protected]