Paytm Mobile Solutions — Paytm is not refunding my money even after many follow ups

Address:	600119
Website:	paytm.com

I had a case id 30209936 opened from 24 may. Paytm has confirmed me with a false status that they have successfully transferred my money rs 9304 to my bank account on 4 june 2017. But when i am checking with bank, bank is telling there is no such transfer initiated from paytm.

I have tried calling paytm customer care. They take long time to respond. Also there is no proper answer when i am asking for the proof of transfer / transaction reference / neft number.

I have sent n number of emails to [protected]@paytm.com but no answer. Very bad.

It feels like totally carelessness and fraud.

Can any one suggest where to file one fir against paytm? If my money is not received soon, i am going to log one fir.