Paytm Mobile Solutions — Paytm mall order is not delivered but it marked as completed

Address:	Nodia
Website:	paytmmall.com/myorders/22846727941?itemid=23493128933&type=shopping

I placed an order [protected] on 18th Jan 2024 on Paytm mall under groceries (SPAR Market) with Rs 225.5/. I got a call from the delivery boy that SPAR team is facing issue in accessing the order and they cancelled the current order and request to place by tomorrow and also shared the screenshot of order canclled. But in the Paytm mall the order was showing as delivered, they are not refunding the amount. I raised the inciden in the payment. But no response and trying to reach the customer care which is not working. Please help me on getting refund or response. I attached the screenshot of the order status and Order undelivered screenshot