Paytm Mobile Solutions — paytm payment in uber app

Address:	Mumbai City, Maharashtra
Website:	Uber.com

Refund rs. 996/- hacked from paytm in uber app
Uber app registered phone number 91 [protected]
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I have created a paytm account in uber app for travel trip payment in the provision provided by uber app, when the amount has come down to rs. 446/- i added to rs. 550/- to the account as advised by uber (If i pay rs. 550/- to the paytm in uber app they will give discount in trips) i paid rs. 550/- to my uber app paytm balance rs. 446/- the total amount shown as rs. 996/- after few days on january 3, 2018 i wanted to book taxi o[censored]ber through their app and payment option selected as paytm instead of cash payment it told me that you you do not have balance please add balance. Immediately i contacted uber about the hacking but at my dismay they informed me that paytm is a third party they cannot help me and to contact paytm, accordingly i contacted paytm and they asked me some details which i had sent to them after some times they do not reply to my requests about the progress of the case, the reference number created by them for this case is 49746904. I want my refund of rs. 996/-
I have only paytm account in uber app provision provided by uber app to make trip payment. I do not have any direct account with paytm. But both the parties not solving my problem, both are blaming each other and not taking responsibility to solve my problem my money hacked. This way how can i believe them. Please tell me if i have to complaint it to cyber cell.
This has happened in cochin city where i am staying. I paid this amount through uber app to uber app's paytm account
Peter
[protected]