Paytm Mobile Solutions — paytm payment made from my paytm wallet without my notice

Address:	New Delhi, Delhi, 110065
Website:	paytm.com

A payment got through after a number of payments tried through my paytm wallet which is done by an unidentified user.

I have made a complaint with reference number 44935398 dated 02/12/2017 followed by complaint 45035013 dated 05/12/2017.

I was amazed by the attitude of the customer care employee and his casual behavior towards my father. I have no more trust in paytm as they did not even solve the case neither providing the suitable information so i can track the guy myself. My father is worried as the wallet is also linked with the bank account.

Already done police complaint for this issue. Looking forward for a positive reply.