Paytm Mobile Solutions — Paytm to bank transfer not found

Address:

Jaipur, Rajasthan, 302016

My paytm no. Is [protected]. I received 5000 rs. On dated 07/02/2017 from paytm no. [protected] transection Id is [protected] then I transfer 5000 rs. In my saving ac. In HDFC bank ac.[protected] on dated 07/02/2017. that payment is not show in my bank a/c and also not cr/dbt in my paytm no [protected].
So pls resolved this matter where is my amt 5000/- gone.