Paytm Mobile Solutions — paytm transactions and kyc process

Address:

403406

I had activated just my paytm wallet today dtd 14/02/2019, while in this process I was asked for one of the document details to activate the same and I had provided my PAN number. Further I received amount Rs 5000.00 from my friend which I suppose to pay back to my another one of my friend and while sending that amount from my wallet to my friends wallet it is asking for KYC process. I am ready to complete the KYC process, however I am from Goa and in that KYC process there is no outlet listed for Goa state. I called to help line to check on the same but they asked to me to travel any near by state as per the available list to complete the KYC. How can you suggest anyone to travel to any other state or city only for paytm KYC purpose. This is not feasible for me. further they are suggesting me to do the shopping and use it for any other purpose expect for wallet to wallet or wallet to bank transfer. Why should I do unnecessary spending when it is not required for me. You can not ask someone spend there money like that any other purpose. Then I tried to make use of this fund for my credit card payment at-least but there is also it is not allowing to do the transaction using my wallet amount. I am not happy with this kind of service provided by paytm. you have blocked my money which I borrowed from my friend for urgent payback with your unnecessary process which is not available for my state and not even intimated anywhere well in advance. Request you to resolve this complaint by tomorrow with some alternative way to complete the KYC process and let me make use of this amount for which I borrowed it from my friend.