Paytm Mobile Solutions — paytm wallet money withdrawal issue

I have a paytm wallet which was opened few years back where currently there is 1200+ rupees balance. How ever paytm is refusing me to do transactions claiming that i should do full kyc to continue transaction. While all my remittance to paytm wallet was done through genuine bank payments they are refusing that i can not close the wallet or withdraw my money unless i do a full kyc. Their customer care is fooling around with each time giving a different solution like i can exhaust my wallet by doing transaction on paytm like mobile recharge, reinstalling my app will solve the problem, their senior executives will get in touch with me and so on. While i can understand on them not allowing me to add money to the wallet they have no rights to refuse to payback my money.

Imagine around 10000 customers having my same issue means paytm is sitting coolly on more than 1 crore rupees while i am sure the actual amount must be much higher without any legal responsibility.

Can any one help me how to proceed further legally with my issue. All i want is to close my wallet and withdraw the amount in the wallet and do nothing more ever with paytm