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[Resolved] Paytm Mobile Solutions — PAYTM Wallet payment to merchant who does not have any account linked to Paytm
AT ABOUT 8.28 AM on 20.8.2023, Rs. 450 was debited to my PAYTM Wallet (UPI Id. [protected]@paytm) and shown credited to Phone No. [protected] of Pebbati Shiva Kumar, merchant. Whereas the merchant says no BANK ACCOUNT is linked to his phone and he does not deal with PAYTM.
I immediately contacted through APP Support and conveyed the issue to the PAYTM. However, with pre-recorded messages the PAYTM Cust service has been playing havoc with me. I asked for credit details of the relative accounts of the merchant or reverse the transaction as the merchant said he does not have any paytm / Bank account linked to his phone. The PAYTM IVR service is such a horrible service, which totally one sided and the cust care system is horrible and it seems to harass the customer than resolving the issues.
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Sep 1, 2023Complaint marked as Resolved
Forget what steps the company has taken to resolve this issue... just inform what you have done to resolve this issue? How can you treat the case closed after receiving complaints?