Paytm Mobile Solutions — prepaid electricity recharge

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	paytm.com

Subject: complaint against paytm keeping my house out of power supply for two days, for not providing fair customer service, for not refunding amount.

Sir/madam,

With due respect and humble submission i would like to lay down following a few lines. That sir, on 28th august, 2017, my electricity power supply of my house is cut off due to out of balance in my prepaid energy meter and i made a prepaid electricity bill payment (Utility bill) of manipur state power distribution company limited through paytm.com at 1:15 pm and the transaction amount is rs. 5000.00 and transaction id is [protected].
That sir, amount of rs. 5000.00 has been deducted from my bank account but the transaction was not successful and showed "processing" on the order and i did not get the recharge.
That sir, i lodged a complaint to paytm immediately for the unsuccessful transaction, i sent an email to paytm to look into the matter as i needed the recharge voucher as power supply of my house is cut off. And paytm replied me and assured me that they will look into the matter, they will solve the problem within 24 hours.
That sir, as paytm assured me, i waited for 24 hours but they didn't solve the problem. And then i mailed them numbers of time for not solving the problem within 24 hours but they are not responding as per customers satisfaction.
That sir, i waited for 48 hours as paytm assured me to resolve but after waiting 48 hours, still paytm is not resolving the problem.
That sir, paytm is responsible for keeping my house in darkness and power cut off for 2 (Two) days as my consumer is prepaid and still trying to keep power cut for 2 (Two) more days.
That sir, as paytm didn’t resolve the problem after 48 hours, i called them and asked them to refund the amount but this time again paytm told me to wait for 2 (Two) more days.
I, therefore, request you kindly to look into the matter for not providing fair customer service as per customers satisfaction, for not refunding the amount though i asked them to refund, for keeping my house out of power supply for 2 (Two) days and still trying to keep my house out of power for 2 (Two) more days.
It is submitted for your kind information further necessary action why disciplinary action should not be taken for harassing a customer.
Thanking you.

Yours faithfully,
Jiyaur rahman
Ward no. 6, babupara,
Jiribam, manipur, 795116